Privacy Policy


Privacy Policy

At My Drug Center safeguarding your confidentiality and protecting your personal information is a primary concern.

The guidelines below set forth the principles we use in gathering, using, maintaining and protection personal information you provide us.

The Types of Personal Information We Collect

My Drug Center gathers and uses only such information that is necessary for providing our services and fulfilling your orders. It typically includes but is not limited to the following personal information:

name, mailing address, e-mail address, telephone numbers, occupation, employment status, referral source, the name of your primary physician and his or her contact information, age, height, weight, sex, date of birth, the existence and types of drug allergies, medications requested, family medical history information, your personal medical history information, details of your existing medications, credit card information (including card type and number, expiry date and name of card holder), banking information (including transit and account numbers) and prescription information; The choice to provide us with personal information is always yours. However, your decision to withhold particular details may limit the products and services we are able to provide and make it more difficult for us to advise you or suggest appropriate alternatives. If we are unable to accommodate your request based on the information that has been provided, we may ask for additional details in order to identify other ways to be of assistance. We may also maintain a file containing contact history that is used for customer inquiry purposes.

We may collect anonymous/non-personal information. Anonymous/non-personal information is information that cannot be associated with or traced back to a specific individual or business entity.

The Purposes for which we use Personal Information

We use your personal information to communicate with you, enhance your visit to our website, allow processing of your prescription orders and effectively provide the products and services you have requested. We may provide your personal information to an affiliated company, a licensed pharmacy or to a prescribing physician in order to fulfill your prescription. We may also use personal information to send you notices or special offers via email or other methods. You may opt out of these notices or offers by emailing us at

We may use your personal information to offer additional products and services sold by My Drug Center. In the event of a sale of all or substantially all of the assets of My Drug Center, records containing personal information may be transferred to the purchaser. We will not furnish your personal information to an outside organization for its use in marketing or solicitation without your prior consent.

We only use your personal information for the purposes that we have disclosed to you. If for any reason your information is required to fulfill a different purpose, we will notify you and ask you for your consent before we proceed.

In some instances such as a legal proceeding or court order, we may also be required to disclose certain information to authorities. Only the information specifically requested is disclosed and we will take precautions to satisfy ourselves that the authorities who are making the request have legitimate grounds to do so.

There are some situations where we may disclose personal information such as employing reasonable and legal methods to collect a delinquent account, a medical emergency or suspicion of illegal activities.

We sometimes contract outside organizations to perform specialized services. Our trusted service suppliers may at times be responsible for processing and handling some of the personal information we have received from you.

When you visit our website, information is not collected that could identify you personally unless you choose to provide it voluntarily. You are welcome to browse our website at any time anonymously and privately without revealing any personal information about yourself.

Security Measures

We use current technologies and maintain security standards to ensure that your personal information is protected against unauthorized access, disclosure, inappropriate alteration or misuse. All safety and security measures are also appropriate to the sensitivity level of your information. Electronic client files are kept in a secured environment with restricted access. Paper-based files are stored in restricted access areas.

We manage our server environment appropriately and our firewall infrastructure is strictly adhered to. Our security practices are reviewed periodically and we employ current technologies to assist us in protecting the confidentiality and privacy of your information.

In the course of daily operations, we attempt to restrict access to personal information to authorized employees who have a legitimate business purpose and reason for accessing it. As a condition of their employment, all employees of My Drug Center are required to sign a confidentiality agreement, abide by the privacy standards we have established and to follow all applicable laws and regulations. Unauthorized access to and/or disclosure of client information by an employee of My Drug Center is strictly prohibited. All employees are expected to maintain the confidentiality of personal information at all times and failing to do so will result in appropriate disciplinary measures, which may include dismissal.

Accessing and Amending Your Information

Decisions are often made based on the information we have. Therefore, it is important that your personal information is accurate and complete. As a customer, you have the right to access, verify and amend the information held in your personal and financial files.

To help us keep your personal information up-to-date, we encourage you to amend inaccuracies and make corrections as often as necessary. Despite our efforts, errors sometimes do occur. Should you identify any incorrect or out-of-date information in your file(s), we will make the proper changes and provide you with a copy of the corrected information. Where appropriate, we will communicate these changes to other parties who may have unintentionally received incorrect information from us.

Tracking Technologies

Technologies such as: cookies, beacons, tags and scripts are used by My Drug Center and our affiliates, analytics or service providers. These technologies are used in analyzing trends, administering the site, tracking users' movements around the site, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use cookies to make it easier for you to navigate our site. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.

We do not link this automatically collected data to other information we collect about you.

Links to Other Sites

If you click on a link to a third party site, including on an advertisement, you will leave the My Drug Center's site you are visiting and go to the site you selected. Because we cannot control the activities of third parties, we cannot accept responsibility for any use of your personal information by such third parties, and we cannot guarantee that they will adhere to the same privacy practices as My Drug Center. We encourage you to review the privacy statements of any other service provider from whom you request services.

Privacy Officer

Customers may direct any questions or enquires with respect to our practices or your personal information by contacting our Privacy Officer, as follows:

My Drug Center

E-Mail: [email protected]

Subject Line: Attention Privacy Manager

Updating this Policy

Any changes to our privacy policy and information handling practices shall be acknowledged in this policy in a timely manner. We may add, modify or remove portions of this policy when we feel it is appropriate to do so. You may determine when this policy was last updated by referring to the modification date found at the bottom of each of My Drug Center's privacy policy web pages.

Last Updated: March 13, 2019
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